ARTICLE 6 - DELIVERY / DELIVERY
6.1. The methods of delivery and delivery of the goods.
Eostream offers you different delivery or delivery methods depending on the nature of the product. Thus:
- Delivery in Metropolitan France to the exclusion of any other territory: These products are delivered to the delivery address indicated when ordering. The products are delivered to the threshold of the dwelling, that is to say to the door of the recipient's house or to the foot of his building in case of apartment. This delivery does not include installation or commissioning.
- Collection in a Relay Point : For products weighing less than 10 kg. These products can be picked up at a Relay Point, only if the Customer has selected this choice when placing his order. The Relay Point closest to the delivery address will be announced when taking the order.
6.2. The provisions common to the 2 delivery methods developed above:
The shipping costs are indicated in the table "delivery times and costs" available on the website.
The deadlines are in working days and correspond to average times of preparation and delivery of the order in Metropolitan France.
Delivery and collection times run from the confirmation of the order by Eostream, which acceptance will be formalized by sending an electronic message to the attention of the Customer informing him in particular of the status of his order being prepared.
6.3. Deliverables specific provisions:
In case of items deliverable on different dates with regard to the availability of the products ordered, the announced delivery time will be calculated on the longest time. Eostream reserves the right to split the order into several deliveries, it being understood that this splitting will occur at no additional cost to the customer.
Eostream can not be held responsible for the consequences due to a delay in delivery. The maximum delivery time is 30 days. In case of delay in shipping, the order will not be canceled. Eostream will inform the Customer of this delay by email. In this case, the Customer may decide to cancel his order. In the event that the order has not yet been shipped upon receipt of the Customer's cancellation notice, the delivery will then be blocked and the Customer will be refunded any sums debited within 14 days of receipt of said cancellation notice in accordance with Article L. 216-3 of the Consumer Code. In the event that the latter has been shipped, the Customer will always have the option to cancel his order by refusing the package. In this case, Eostream will refund the products as well as the return costs within 14 days of receiving the return of the package refused complete and in its original condition.
In case of absence of the Customer during the delivery of a package, a notice of passage will be left to his attention. The package of a 'non-bulky' product will be represented to him up to 3 times within a working period of 10 days from the first notice of passage. The package of a 'bulky' product will be represented only once after a new appointment is established with the Customer Service, within a maximum working period of 20 days from the first notice of passage.
In the absence of receipt of the product by the Customer at the end of these periods due to absence, Eostream reserves the right to recover the goods. After contact with the customer, either by phone or by e-mail, the order will be in agreement of the Parties, or [1] canceled and Eostream will then refund the product by credit to the Customer's bank account within 14 days of cancellation by the Customer, or [2] redirected to the delivery address with the shipping costs to be borne by the customer. If the Customer does not respond within 10 days of sending the email, the order will be automatically canceled and the package returned to Eostream.
The provisions specific to the products to be collected in Relay Points:
The provision of the product at the Relay Point is communicated to the Customer by e-mail. From this message, the Customer has a period of 10 working days to withdraw his product.